Shipping Policy

At Soles Avenue, we are committed to delivering your orders safely and as quickly as possible throughout Pakistan.

1. Delivery Areas

We currently deliver to all major cities and most towns across Pakistan. Delivery to remote locations may require additional transit time depending on courier availability.

2. Order Processing

• Orders are processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During sales, promotional campaigns, or peak seasons, processing times may be slightly longer.

3. Delivery Time

Estimated delivery times are:

• Major Cities: 2–5 business days

• Other Areas: 3–7 business days

• Remote Locations: Up to 10 business days

Delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before your order is confirmed.

From time to time, Soles Avenue may offer free shipping promotions on selected orders or during special campaigns.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided where available through the selected courier service.

6. Delivery Attempts

If the courier is unable to deliver your package due to an incorrect address, recipient unavailability, or refusal to accept the order, additional delivery charges may apply for re-delivery.

7. Address Accuracy

Customers are responsible for providing complete and accurate shipping information. Soles Avenue is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.

8. Damaged or Missing Packages

If your order arrives damaged or if any item is missing, please notify Soles Avenue as soon as reasonably possible after receiving your package so the matter can be reviewed and resolved.

9. Delays Beyond Our Control

While we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control, including:

• Extreme weather conditions

• Natural disasters

• Public holidays

• Government restrictions

• Courier service disruptions

Soles Avenue shall not be held liable for delays caused by such events.

10. Changes to This Shipping Policy

Soles Avenue reserves the right to update or modify this Shipping Policy at any time. Any changes become effective immediately upon publication on the website.

11. Acceptance of This Policy

By placing an order with Soles Avenue, you acknowledge and agree to the terms of this Shipping Policy.