Privacy policy

Privacy Policy

Welcome to Soles Avenue. We value your privacy and are committed to protecting your personal information in accordance with the applicable laws of Pakistan. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or interact with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name

  • Billing and shipping address

  • Phone number

  • Payment-related information (processed securely through third-party payment providers)

  • Order history

Technical Information

When you use our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Date and time of access

  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Verify transactions and prevent fraud.

  • Improve our products, website, and customer experience.

  • Respond to inquiries and service requests.

  • Send order updates and notifications.

  • Comply with legal and regulatory obligations under Pakistani law.

3. Cookies

Our website may use cookies and similar technologies to:

  • Remember your preferences.

  • Improve website functionality.

  • Analyze website traffic and performance.

  • Enhance your browsing experience.

You may disable cookies through your browser settings, although doing so may affect certain website features.

4. Sharing of Information

Soles Avenue does not sell or rent your personal information.

We may share information only with:

  • Payment service providers for transaction processing.

  • Courier and delivery partners for order fulfillment.

  • Technology and hosting service providers.

  • Government or regulatory authorities when required by applicable law.

All third parties are expected to handle your information responsibly and only for authorized purposes.

5. Payment Security

Payments are processed through secure third-party payment gateways. Soles Avenue does not store complete debit or credit card information on its servers.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete transactions.

  • Maintain business records.

  • Resolve disputes.

  • Meet legal, tax, or regulatory requirements.

After this period, information may be securely deleted or anonymized.

7. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of electronic storage or internet transmission is completely secure.

8. Your Rights

Subject to applicable laws of Pakistan, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of information where legally permissible.

  • Withdraw consent where processing is based on consent.

  • Object to certain processing activities where permitted by law.

Any such requests will be handled in accordance with applicable legal requirements.

9. Children's Privacy

Our products and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Third-Party Services

Our website may contain links to third-party websites or services. Soles Avenue is not responsible for the privacy practices or content of external websites. Users are encouraged to review the privacy policies of those websites before providing personal information.

11. Compliance with Pakistani Law

This Privacy Policy is governed by the laws of the Islamic Republic of Pakistan. Any disputes relating to privacy or data handling shall be subject to the jurisdiction of the competent courts in Pakistan.

12. Changes to This Privacy Policy

Soles Avenue reserves the right to update or modify this Privacy Policy at any time. Any changes will become effective immediately upon publication on the website. Continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

13. Consent

By using the Soles Avenue website, placing an order, or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.