Return & Refund Policy

At Soles Avenue, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following Return & Refund Policy.

1. Return Eligibility

You may request a return if:

• The request is made within 7 days of receiving your order.

• The item is unused, unworn, and in its original condition.

• The product is returned with its original packaging, tags, and accessories (if any).

• Proof of purchase or order confirmation is available.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund unless they are defective or incorrect:

• Products showing signs of use, wear, or damage caused by the customer.

• Items returned without original packaging or tags.

• Products damaged due to improper handling after delivery.

• Clearance, sale, or promotional items marked as Final Sale (where applicable).

3. Incorrect or Damaged Items

If you receive:

• The wrong product,

• A damaged product, or

• A product with a manufacturing defect,

you may request a replacement or refund, subject to inspection and verification.

4. Refunds

Once the returned product has been received and inspected, we will notify you of the outcome.

If your return is approved:

• Refunds will be processed using the original payment method where possible.

• For Cash on Delivery (COD) orders, refunds may be issued through a mutually agreed payment method.

• Refund processing may take 7–14 business days, depending on the payment provider or financial institution.

Shipping charges are generally non-refundable unless the return is due to an error by Soles Avenue or a defective product.

5. Exchanges

Eligible products may be exchanged for:

• A different size.

• The same product (subject to availability).

• Another product of equal value, with any applicable price difference to be paid or refunded.

Exchange requests are subject to product availability.

6. Return Shipping

• If the return is due to a defective, damaged, or incorrect product, Soles Avenue may bear the return shipping cost.

• For returns requested for reasons such as size preference or change of mind, the customer may be responsible for return shipping charges.

7. Inspection and Approval

All returned items are inspected before a refund or exchange is approved. Soles Avenue reserves the right to refuse returns that do not comply with this policy.

8. Order Cancellations

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it cannot be cancelled and must instead follow the return process outlined in this policy.

9. Limitation of Liability

Refunds and exchanges provided under this policy are the sole remedies available for eligible returned products, except where otherwise required by applicable law.

10. Policy Updates

Soles Avenue reserves the right to amend or update this Return & Refund Policy at any time. Any changes will become effective immediately upon publication on the website.

By placing an order with Soles Avenue, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.